Cancellation and Rescheduling Policy

The following policy applies to all bookings made through our platform.

🟠 Cancellations by OhMyGuide

OhMyGuide reserves the right to cancel any tour at any time due to reasons such as:

• Adverse weather conditions
• Minimum number of participants not met
• Force majeure or organizational issues

In such cases, the customer may:

✅ Reschedule their participation within 60 days from the original date, free of charge
📌 Choose another tour of equal or greater value and pay the price difference
🔁 Please note that rescheduling is allowed only once

If the booking is not used within 60 days, no refund will be issued

🌦️ Weather Conditions

• OhMyGuide is not responsible for adverse weather on the day of the tour.
• Tours will proceed as scheduled in cases of mild weather (e.g. light rain), unless participant safety is at risk.

✅ Cancellations by the Customer

Free cancellation is possible up to 48 hours before the scheduled tour time.

• In this case:
  • A refund will be issued minus a 3–5% processing fee (if payment has already been made)
  • Cancellations must be made in writing or by phone by the customer

❌ Last-Minute Cancellations (≤ 24 hours)

If the cancellation is made 24 hours or less before the scheduled tour, or the customer fails to show up:

• No refunds will be issued
• Rescheduling is not possible
• Modifications to the number of participants or tour time are not permitted

📞 Cancellation / Contact Methods

Cancellations or change requests can be made via: 📧 Email or ☎️ Phone

📌 By completing a booking, the customer automatically accepts the above terms