OhMyGuide is committed to protecting the privacy and personal data of visitors and users of the website www.ohmyguide.gr, in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR) and Greek Law 4624/2019. This policy explains how we collect, use, and safeguard your data, as well as your rights as a data subject. The security of the digital environment and transparency in data management are our top priorities.
The Data Controller is OhMyGuide, based in Thessaloniki. For any issue related to data protection, you may Contact Us.
When you visit our website or use our services (such as booking a tour or subscribing to our newsletter), we may collect personal data such as your full name, email address, phone number, IP address, location, browsing data, and payment information through third-party providers (e.g. PayPal). OhMyGuide does not store or manage credit card details.
Your data is used for processing bookings, communicating with you about our services, improving your user experience on the site, and complying with our legal and tax obligations.
The legal basis for processing your data includes the performance of a contract (bookings), compliance with legal obligations, your consent where required (newsletter), and our legitimate interest in the smooth operation of our services.
If you have explicitly subscribed to the newsletter mailing list, OhMyGuide may use your email address to send you information about new tours, special offers, cultural suggestions, and other related updates. Subscription is carried out based on the user’s clear consent (opt-in), which can be withdrawn at any time through the unsubscribe link included in each newsletter or by our form Contact Us. The newsletters are sent via the Mailrelay platform, which complies with the General Data Protection Regulation (GDPR) and operates under a Data Processing Agreement (DPA). OhMyGuide does not share, sell, or disclose subscriber data to third parties for promotional purposes. Newsletter distribution is carried out in accordance with European and Greek data protection and commercial communication laws.
The website offers the option to create a personal account by providing an email address and setting a private password. These credentials are securely stored on our servers and used solely to facilitate the user’s experience (e.g., access to booking history, management of preferences or contact details).
The user is solely responsible for maintaining the confidentiality of their password and must notify the company immediately in case of loss or suspected breach. OhMyGuide shall not be held liable for unauthorized use of an account resulting from failure to fulfill these obligations.
Account data is retained for as long as the account remains active or until the user requests The website www.ohmyguide.gr uses cookies to ensure its proper functioning, analyze traffic, and improve the user experience. Cookies are small text files stored in the user’s browser when visiting a website.
Types of Cookies We Use:
1. Essential Cookies These are necessary for the proper operation of the website (e.g., booking management, user login). Consent is not required for these cookies.
2. Performance & Analytics Cookies These help us understand how users interact with the website (e.g., through Google Analytics), by collecting anonymous data such as visited pages, time spent, etc. These cookies are activated only with user consent.
3. Functional Cookies These remember user preferences (e.g., language, region) to offer a more personalized experience.
4. Marketing & Retargeting Cookies Used by third-party providers (e.g., Google, Facebook) to display relevant ads. These cookies are enabled only with consent.
Cookie Consent Management Upon your first visit to our website, you will be notified via a pop-up banner about the use of cookies. You may choose to accept all cookies or select only the categories you prefer. You can also change your preferences at any time via the “Cookie Settings” link at the bottom of the page.
Disabling Cookies Users can configure their browsers to reject some or all cookies. However, certain functionalities of the website may be limited. More information on managing cookies can be found in the help pages of browsers (e.g., Chrome, Firefox, Safari).
Your data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Access is strictly limited to authorized personnel and partners bound by confidentiality agreements.
We do not share or transfer personal data to third parties, unless necessary to provide our services (e.g., tour guides) or if required by law. All data transfers are carried out with appropriate security safeguards.
The OhMyGuide website may include external links to social media platforms (such as Facebook or Instagram). These links lead to external websites that are governed by their own Privacy Policies and Terms of Use.
You have the right to access, rectify, or erase your data, object to or restrict its processing, and request data portability. You may also withdraw your consent at any time, without affecting the lawfulness of prior processing. To exercise your rights, please contact OhMyGuide in writing or file a complaint with the Hellenic Data Protection Authority.
This policy may be updated at any time, with relevant notification on the website. Users are encouraged to review it regularly.
Transaction Security
All payments made using the card are processed through the electronic payment platform of “Nexi XPay” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL).
Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
